Frequently asked questions
Maison Joyeux offers exceptional handcrafted candles, crafted from natural Jesmonite and enhanced with unique fragrances sourced in Grasse, the world capital of perfume. In addition, we offer a selection of elegant accessories, such as wick trimmers, glass bells, and Jesmonite matches with holders, to enrich and simplify your candle ritual.
Yes, all transactions are secured by an encryption system to protect your data.
We currently offer 4 delivery services, hand delivery or collection from the workshop.
Delivery to a pick-up location anywhere in France:
Fixed price at €3.99
Delivery in 3 to 5 working days after dispatch of your order
You will be informed by email when your order has been shipped.
Home delivery anywhere in France:
Fixed price at €6.99
Delivery in 3 to 5 working days after dispatch of your order
You will be informed by email when your order has been shipped.
International delivery to a pick-up location (Germany, Austria, Belgium, Spain, Italy, Luxembourg, Netherlands, Portugal):
Fixed price at €6.99
Delivery in 3 to 5 working days after dispatch of your order
You will be informed by email when your order has been shipped.
Pick-up from the workshop at 3 rue Joyeux, 77000 MELUN (France) :
Free service
The workshop is open on Mondays from 8:30 a.m. to 9 p.m.
Please let us know your date/time of arrival by email at contact@maisonjoyeux.com
Besides France, Maison Joyeux delivers to Germany, Austria, Belgium, Spain, Italy, Luxembourg, the Netherlands and Portugal.
Delivery is made to a relay point. The price is fixed and amounts to €6.99. Delivery time is estimated at 3-5 working days after dispatch of your order.
You will be informed by email when your order has been shipped.
Via votre CSE, vous pouvez bénéficier de la livraison gratuite sur le site de votre entreprise. Liste des CSE partenaires : N/A
After placing your order, you will receive a confirmation email from Mondial Relay with a link to track the progress of your package.
