Question 1

What products does Maison Joyeux offer?

Accepted Answer

Maison Joyeux offers exceptional handcrafted candles, crafted from natural Jesmonite and enhanced with unique fragrances sourced in Grasse, the world capital of perfume. In addition, we offer a selection of elegant accessories, such as wick trimmers, glass bells, and Jesmonite matches with holders, to enrich and simplify your candle ritual.

Question 2

Is online payment secure?

Accepted Answer

Yes, all transactions are secured by an encryption system to protect your data.

Question 3

Delivery & collection

Accepted Answer

We currently offer 4 delivery services, hand delivery or collection from the workshop.

Delivery to a pick-up location anywhere in France:
 • Fixed price at €3.99
 • Delivery in 3 to 5 working days after dispatch of your order
 • You will be informed by email when your order has been shipped.

Home delivery anywhere in France:
 • Fixed price at €6.99
 • Delivery in 3 to 5 working days after dispatch of your order
 • You will be informed by email when your order has been shipped.

International delivery to a pick-up location (Germany, Austria, Belgium, Spain, Italy, Luxembourg, Netherlands, Portugal):
 • Fixed price at €6.99
 • Delivery in 3 to 5 working days after dispatch of your order
 • You will be informed by email when your order has been shipped.

Pick-up from the workshop at 3 rue Joyeux, 77000 MELUN (France) :
 • Free service
 • The workshop is open on Mondays from 8:30 a.m. to 9 p.m.
 • Please let us know your date/time of arrival by email at contact@maisonjoyeux.com(contact@maisonjoyeux.com)

Question 4

Do you ship internationally?

Accepted Answer

Besides France, Maison Joyeux delivers to Germany, Austria, Belgium, Spain, Italy, Luxembourg, the Netherlands and Portugal.

Delivery is made to a relay point. The price is fixed and amounts to €6.99. Delivery time is estimated at 3-5 working days after dispatch of your order.

You will be informed by email when your order has been shipped.

Question 5

How do I track my order?

Accepted Answer

After placing your order, you will receive a confirmation email from Mondial Relay with a link to track the progress of your package.

maison joyeux

Join our mailing list